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Return Policy - Complaints Regarding Product Non-Conformity (Validity and Safety)

If you wish to request a refund for products due to non-conformity regarding validity or any issue affecting health, the following documents and evidence must be provided for the complaint to be reviewed:

Required Documents and Evidence:

1. Proof of Purchase:

   • Receipt or invoice issued at the time of purchase/delivery.

2. Written Request:

   • An official request sent to [email protected], including:
     • Full name of the customer.
     • Date and time of purchase.
     • Product(s) in question and the reason for the complaint (e.g., validity, health issues, etc.).
     • Detailed description of the reported incident.

3. Clear Photographs:

   • Photos of the product in question and, if available, the original packaging.

4. Medical Certificate:

   • A medical document issued by a healthcare facility (hospital or clinic) confirming that the affected person experienced health issues after consuming the Esushi product. This document must include:
     • The diagnosis provided by the doctor.
     • The date and time of the medical consultation.

5. Laboratory Report:

   • A laboratory report from an authorized institution confirming that the Esushi product consumed caused the reported health issues.

Complaint Review Process:

• Upon receiving all required documents and evidence, the complaint will be reviewed by our team within 3 business days.
• If the complaint is deemed justified, the refund will be processed as follows:
  • To the bank account used for the purchase (for online payments).
  • In cash, if the purchase was made in cash.

Contact:

For additional information or to submit your request, please use the following:

• Email: [email protected]
• Phone: 319199
• Official Facebook Page.

We are committed to promptly and fairly resolving any complaints regarding product non-conformity or issues affecting the health and safety of our customers.

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