Terms and conditions

This Privacy Policy explains how we, Esushi Investes SRL, collect, store, and use your personal data when you access or interact with our website https://www.esushi.eu, as well as the sources from which we obtain or collect this data.

This Privacy Policy is effective as of 20.10.2019.

In accordance with the General Data Protection Regulation (GDPR) for the protection of individuals regarding the processing of personal data and the free movement of such data, as well as Law no. 190/2018 on measures for the implementation of GDPR, Esushi Investes SRL, through the website https://www.esushi.eu, is obligated to manage your personal data securely and solely for the specified purposes.

Our Details:

Esushi Investes SRL (“ESUSHI”), headquartered in Romania, is the controller of the personal data you provide and is responsible for your data in accordance with applicable data protection laws.

For questions or requests regarding the processing and protection of personal data, please contact our Data Protection Officer at [email protected].

What Information Do We Collect?

• Your full name / company name (registered office address, tax identification code, registration number with the Trade Register, IBAN);
• Email address;
• Delivery/billing address;
• Phone number;
• IP address.

How Do We Collect Your Information?

Through Email:

When you send a message to the email address displayed on our website, we collect your email address and any other information you provide in that email (e.g., name, phone number).

Through the Contact Form:

When you contact us using the contact form, we collect the information you provide (name, phone, email). If you do not provide the mandatory information, you will not be able to submit the form.

Through Phone:

When you contact us by phone, we collect your phone number and any other information provided during the conversation.

How Do We Use Your Data?

• To respond to inquiries or requests;
• To process orders;
• For administrative and business purposes (e.g., for delivery).

Transfer and Storage of Your Data:

Your data is stored on secure servers located in Romania or other EU member states. If we use third-party service providers (e.g., delivery or payment processors), they will process your data in accordance with European data protection laws.

Data Retention Period:

• Orders and invoices: 5 years, as required by tax legislation.
• General inquiries: 12 months after the inquiry is resolved.
• User account data: Until the account is deleted by the user.

Data Security:

We take technical and organizational measures to protect your data, such as:

• Using secure servers;
• Encrypting data using SSL technology;
• Restricting access to personal data only to authorized personnel.

Your Rights:

Under GDPR, you have the following rights:

• The right to access your data;
• The right to rectify or delete your data;
• The right to restrict processing;
• The right to data portability;
• The right to object to processing;
• The right to file a complaint with the National Supervisory Authority for Personal Data Processing in Romania.

Payment Policy:

When placing an order, you can pay in the following ways:

1. Cash upon delivery.
2. Online, via bank card (VISA, MasterCard), using the secure payment processing services of Unicredit Bank.

Your card details are transmitted directly to the bank through an encrypted connection and are not stored by Esushi.

Changes to This Privacy Policy:

We reserve the right to update this policy in response to legislative or operational changes. We encourage you to check this page periodically.

For further questions, please contact us at: [email protected].